How does allowing the table to fold in half actually address any of the issues identified? The traditional format is that your head is next to the aisle and your feet are angled inwards. Click here to read our detailed summary of all UK credit cards which earn Virgin Points. Thank you to the Virgin Atlantic team for inviting us and for their hospitality throughout. Whilst this is good news, it’s a shame that these issues were not identified sooner. We look forward to taking another look in a few months when the changes have bedded in. At one point there were 17 people milling about under the aircraft! Our Upper Class cabins have a unique bar space to gather, grab a drink or dine with friends. The A350 is a beautiful aircraft, and the new Upper Class Suite is a huge step forward for Virgin, allowing it to compete again on the international business-class stage. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. No-one else is flying it and apparently no-one else will be getting it. Whichever seat you prefer, the real winner is you, the passenger, since both airlines have taken major steps forward. All seats will be forward facing toward a window. The privacy screen, in particular, is difficult to operate: it needs a big tug to shift. The tray table has an interesting feature that, as a tall person, I appreciated. Is Hilton Honors the best hotel loyalty scheme? As a reminder, there are various ways of earning Virgin Points from UK credit cards. Doesn’t anyone test these things? We were given free wi-fi access on our flight to test it out and it worked averagely well by in-flight standards. I was able to browse social media, emails and web pages without any problems, although I did have to re-connect midway through the flight. You also have the option to opt-out of these cookies. The new Upper Class Suite is manufactured by Safran, via the Zodiac Aerospace business it acquired in 2018. There is a tailcam which links to your IFE screen, There is in-suite adjustable mood lighting. That’s a serious question for the more knowledgeable on here, not just rhetorical. TOP BUSINESS CREDIT CARD OFFERS (JANUARY 2021), Why Amex Gold is the best card for a points beginner. There are 44 suites in the A350 Upper Class cabin. It does feel like the airline has ‘grown up’. Virgin Atlantic. The first route it will be used on is New York JFK from August, It is ‘reverse herringbone’, but not as you know it, There are 44 suites in the A350 Upper Class cabin, The bar has been replaced by a larger social space called ‘The Loft’ (see Part 2). The A350 launch will also see – across the entire fleet, not just the A350 – “enhanced bedding, amenities, toiletries, food & beverage” although the exact details have not been disclosed. REVIEW Upper Class Suites, Virgin Atlantic A350-1000 with Business Traveller magazine. This is the best toilet you’ll find anywhere in the world! I have to admit that the Upper Class cabin looks fantastic. What is the best Virgin Atlantic credit card? Seems like if this were removed, you’d have a much better view out of the window. Many cards also have generous sign-up bonuses! This includes using an affiliate tracking cookie if you click an external link. There are, fundamentally, three variations of the A350 Upper Class Suite across the cabin. These cookies do not store any personal information. The picture below is a PR shot …. Virgin Atlantic's new A350 aircraft features the completely redesigned Upper Class suites with a lounging area as well as a bigger in flight entertainment screen. Each seat comes with two USB ports as well as a universal plug socket and aux socket, which is great. Just a bit confused by the image of the seat from above. There is no shortage of places to put your bits and pieces. You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too. The seat pitch is 44 inches and extends to 82 inches in bed mode. Virgin Atlantic has reversed this model. It looks a bit like a whiteboard. It is a sophisticated palette of soft golds, chocolate browns, ‘polished’ whites and the traditional Virgin Atlantic red and purple. Not sure if that was a bulkhead seat though which operates differently. The leather appears to be high quality, with the seats clearly sharing some DNA with luxury cars. change is the switch from seats facing inwards in a herringbone pattern Both the Club Suite and the Upper Class suite will be introduced on the Airbus A350 aircraft that BA and Virgin … The Virgin Atlantic Upper Class will offer three new experiences for flyers aboard their incoming Airbus A330-200 aircraft, including the “Love Suites.” Those in the front of the cabin will have their choice of connected Love Suites, the room of a Solo Freedom Suite, or the privacy of a Solo Corner Suite. But opting out of some of these cookies may have an effect on your browsing experience. The cabin is bright and light, featuring predominantly white and red colors with Claret leather upholstery. This flight was operated by an A330, which is the only aircraft in Virgin Atlantic’s fleet which features the new “Upper Class Suite.” When I flew Virgin Atlantic in the past it was before they took delivery of their A330s, and the old product was still in a … Virgin Atlantic has been hesitant to comment on whether this exact seat will appear on their existing Boeing 787 fleet or their A330neos, which are coming from 2021. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. The new Upper Class suite is the perfect retreat at 30,000 feet. The HfP chat thread – Saturday 9th January. What American Express bonuses are you still eligible for? You can block cookies via your browser settings. Here are the key facts, which I will expand on over two articles: The seat is a bespoke Virgin Atlantic design, manufactured by Safran. Virgin Atlantic is pulling its unique staggered herringbone 2012-released Upper Class Dream Suite business class seats off its Airbus A330 fleet and replacing it with an updated version of its 2003 product, which was the first fully flat business class bed with direct aisle access. There were already signs of wear and tear. You sit so that your head is in the centre of the row and your suite is angled towards the aisle. Having more detailed look, it seems like it the price we’ll be paying to have more space open above our legs. As well as the pictures below, some more should appear on our Instagram feed (click here) during the evening from the launch party. Learn more on our About page. You can block cookies via your browser settings. We were on the first A350 delivered to Virgin, which had been in commercial service to New York for a week. Only negative I can think of from the images is the little storage box above the console. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. These are tucked away under the shelving unit and down the side, next to the privacy door. Necessary cookies are absolutely essential for the website to function properly. Rhys also sat in it at the launch event at Crawley. The aim of the design was to offer passengers similar comfort to that of a luxury lounge or a hotel. The ground experience at Heathrow was (as usual) exceptional, the food good, and the service, save for a couple of blips, an absolute blast. Links on Head for Points may pay us an affiliate commission. Many cards also have generous sign-up bonuses! You can find out more on Virgin’s official A350 website page here. This website uses cookies to improve your experience while you navigate through the website. ), Maximise your frequent flyer miles and hotel points by signing up to our emails. The ones under the shelves are a little hard to spot but it is an otherwise convenient place. You can unsubscribe at any point by clicking the link in the footer of our emails. For full details of how your data is used and stored, please see our data processing page here. Whether you're with us for business or pleasure, travelling in Virgin Atlantic Upper Class makes your journey something to look forward to. As a reminder, I travelled to New York as the guest of Virgin Atlantic on the official media flight to celebrate the A350 launch. The tray table, which folds down and slides across, is next to the aisle. In other aircraft designs, this space would be open but covering much of the passengers behind legs. Its clear that it will block some of the side of the aircraft – https://headforpoints.com/wp-content/uploads/2019/04/Virgin-Upper-Class-A350-1-400×235.jpg, This is also clear in the real life pics doing the rounds, so will definitely be a feature. This means that your feet are very close to the feet of your neighbour, but your heads are about four feet apart. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Click for details. We also use third-party cookies that help us analyze and understand how you use this website. Safran is responsible, amongst other things, for the Cirrus seat which features on the Air France Boeing 777-300ER, the American Airlines Boeing 777-300ER and Cathay Pacific’s Boeing 777-300ER and A350 fleets. As a reminder, there are various ways of earning Virgin Points from UK credit cards. The UK's biggest frequent flyer website uses cookies to improve your experience. The screens are also engineered to pop out in a different way. On-board wi-fi is, of course, provided. Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points. Your feet do not disappear into a cubby hole and you have full movement to the left and right due to the larger footwell. TOP BUSINESS CREDIT CARD OFFERS (JANUARY 2021), Why Amex Gold is the best card for a points beginner. Take a look at our Instagram page – click here – because Rhys has already posted a ‘story’ video (click on our logo to see it) from the event. A couple of weeks ago we wrote about the refurbishment that Virgin Atlantic is about to undertake – at a cost of £10m – on the four A330-200 aircraft it has leased from the remnants of airberlin.. This is our review of Virgin Atlantic Upper Class on the A330-200 fleet. Welcome! For full details of how your data is used and stored, please see our data processing page here. There is a lot of colour used, but nothing too bright. How do BA American Express companion vouchers work? Virgin Atlantic also has a higher percentage of leisure customers, and these passengers are looking for a more social travel experience. The new Virgin seats are also not as high around the sides as the new BA Club Suite, and without high sides a full width door really is pointless. I have been able to sit in the new Upper Class Suite in an impressive training cabin that was built inside the Virgin Atlantic training base in Crawley. This is novel for Virgin passengers although the norm for everyone else! It is not yet certified for ‘gate to gate’ operation, as the screen needs to be flipped towards you and this is not allowed during take off or landing. The A350 cabin will have 44 Upper Class Suites across 11 rows in a 1-2-1 format. For the centre-seats, I hope they put some noise insulation between each headrest to help reduce the impact of snoring neighbours…. The level of craftsmanship and finish is very high end. This category only includes cookies that ensures basic functionalities and security features of the website. Today (December 30, 2020): Review of Virgin Atlantic A350’s (new) Upper Class from London to New York. Many of these come down to the Cirrus NG product by Safran. Whilst it looks flashy, the problems are within the bones of the seat – the lack of storage, inconvenient tray table and privacy screen. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. TOP HOTEL BONUS POINTS OFFERS (JANUARY 2021), Get exclusive benefits on luxury hotel bookings via HfP, How to get free hotel elite status from UK credit cards. As it stands, although it is still early days, Club Suite is a superior product. Is IHG Rewards Club the best hotel loyalty scheme? Put simply, if the traditional layout is like this / / , Virgin has switched it to / /, You will get less disturbance from crew service, passing passengers etc which will be especially helpful on night flights, You can, if you wish, talk to your neighbour easily because their head is close to your head, albeit separated by a partition. To be fair, I sat in this seat myself in the cabin mock-up in Crawley (I am a 34 inch waist) and did not see any major issue. It looks good. The second is that Virgin Atlantic felt that the crew service routine would be difficult with a full width door. Whilst it is a clear improvement compared to the existing Upper Class Suite there are still issues. This is still in negotiation, however, and Virgin hopes that it can get approval. The new Suites have some interesting features which I focus on in a minute. The Eric Lanlard afternoon tea and the new Donal Skehan menu items will continue. Virgin Atlantic's 'Upper Class' suites. Virgin Atlantic has, very wisely, decided to fit the tail and belly cameras on the A350. The build quality is poor. The British Airways Club Suite feels far more solid and less plasticky. Virgin Atlantic has just launched its new Upper Class Suite, as part of the launch event for its new A350-1000 aircraft. This will see seats replaced with suites in a 1-2-1 configuration. I can see the pop-up IFE screen, but what is the other rectangular thing to the right of it? Photo: Simple Flying Virgin Atlantic Upper Class. Generally, I find award availability through Virgin Atlantic’s Flying Clubto be pretty good, and had there been availability on the flight we needed, it would have cost 47,500 miles plus £447 in taxes and fees. It is virtually impossible to talk to your seat neighbour with Club Suite, because your head is so far away. Unlike the existing Upper Class Suite, you can turn the seat into a bed whenever you want as you don’t need the cabin crew to do it for you. There is also a different IFE screen which pops out, James Bond style, from a concealed slot. You also have the option to opt-out of these cookies. In March, British Airways unveiled its update to the significantly dated Club World seat with the Club Suite, and just on Monday, Virgin Atlantic introduced its Upper Class suite product. The new Virgin Atlantic Upper Class suites are a massive step up for Virgin that instantly makes their business class competitive with other top airlines. The biggest problem the new Upper Class seat is facing is build quality. Virgin Atlantic’s Upper Class may, on first look, appear similar to British Airways’ new Club Suite. The A350-1000 aircraft set to be delivered to Virgin Atlantic will have a brand new Upper Class cabin. The Premium cabin – image below – continues the riff on automotive inspired leather and trim, with smart ‘marble-look’ finishes on the tray tables and surfaces. The BA suite also has an excellent tray table that is flexible and allows for easy egress and exit into the seat. Part 1 of our A350 Upper Class Suite review can be found here, the Delta One suite that Anika reviewed here, Click here to read our detailed summary of all UK credit cards which earn Virgin Points, our recent articles on Virgin Atlantic and Flying Club, our home page with the latest news on earning and spending other airline and hotel points. It is mandatory to procure user consent prior to running these cookies on your website. Your head is near the aisle, and the seat is angled towards the window. Is this the tray-table? 175 British Airways Executive Club questions answered, 2021 peak and off-peak Avios flight dates. This also explains why the airline has introduced ‘The Loft’, which I will cover in detail in Part 2. Fly with us to over 30 destinations in style, including our award-winning Premium cabin. The stitching looks great and there are little flashes of Virgin red popping out in unexpected places. The Virgin Atlantic A330 Upper Class Suite. The flight was operated by a brand new Airbus A350, nicknamed Red Valvet. Part 1 of our A350 Upper Class Suite review can be found here. Is Marriott Bonvoy the best hotel loyalty scheme? It feels sturdier and the design is slightly more functional, with vastly more storage than the new Upper Class seat which has virtually none. Nice extensive review. Toiletries are supplied by Ren. There is nothing special about A350 loos in terms of size, unlike on an A380. This is an exciting time for UK business travellers, with both British Airways and Virgin Atlantic launching new business class seats within weeks of each other. Before I go on, I want to be clear that I’m not going to pick a favourite between these two new seats. You can choose from two official Virgin Atlantic credit cards (apply here, one has a bonus of 15,000 Points): The UK’s most generous free Visa or Mastercard at 0.75 points / £1 Read our full review, 15,000 points bonus and the most generous non-Amex for day to day spending Read our full review. Looking forward to 2021, I suspect that any future aircraft will most likely be fitted with an evolution of this seat, improving upon the current design. One of my potential criticisms of BA’s Club Suite is that it looked very grey on the VR simulation, with no colour at all apart from a few touches of navy. Your feet disappear into a cubbyhole under the back of the seat in front of you. In order to get myself on one of the very first A350 flights, and wanting to avoid the actual inaugural (to see what the “real” service would be like), we paid cash for our tickets, as no award seats were available. Pinnacle of your career, i’m sure! There are a few reasons for this. Click for details. The new Suites have some interesting features which I focus on in a minute. This website uses cookies to improve your experience while you navigate through the website. The IFE screen is 18.5 inches – the biggest Virgin has ever installed. The half-door gives some additional privacy when sleeping and was seen as the best compromise. As Virgin Atlantic’s top tier cabin. The centre pair of seats is the opposite: you are facing towards the aisle so that your head is in close proximity to your neighbour, although obviously separated by a partition. This is, I believe, a deliberate decision by Virgin Atlantic due to the high proportion of coupled leisure passengers it carries. The tray table is on the inside whilst the IFE screen is on the aisle side. Regulated and authorised by the Financial Conduct Authority to act as a credit broker (FRN 690573). The new Club World suite onboard the A350. But I doubt anyone so obsessed with privacy has been flying either Club World or the current Virgin Upper Class suite, given how open they are. The Virgin Atlantic Upper Class Suite is a patented system, which provides passengers with an innovative piece of furniture for sitting and sleeping on, in the form of a chair and separate bed. Virgin Atlantic has chosen the Cirrus NG product from manufacturer Safran for the new Upper Class Suite. We also use third-party cookies that help us analyze and understand how you use this website. This includes using an affiliate tracking cookie if you click an external link. These cookies do not store any personal information. Talking to the VP of Customer Experience at Virgin Atlantic, the airline is aware of many of these issues and is working through them as quickly as possible. According to him, the second and third delivered aircraft have already seen changes and other changes will be retrofitted as soon as possible, including to the tray tables. Virgin Atlantic has its own in-house design team and they have done a great job. On our arrival into JFK it turns out the aircraft was parked on the wrong spot thanks to incorrect markings. On Monday, Virgin Atlantic unveiled the Upper Class suite at its London Gatwick headquarters. Part 1 of our A350 Upper Class Suite review can be found here. Continuing implies your consent to this policy. Safran, the seat manufacturer, has a bit of a reputation for these issues – Cathay Pacific experienced similar problems with its own A350s (see this article) which are also fitted with Safran cabins. Background. The other option would be to take the Delta One suite that Anika reviewed here – remember that Delta has a 49% stake in Virgin Atlantic – and modify it to their needs. How does GHIC, the EHIC replacement EU travel insurance card, work? We spent about 30 minutes waiting for the ground staff to figure out the problem. Even from a PR perspective the camera is a godsend, allowing passengers to watch what is going on at the gate. 7 Oct 2019 by Tom Otley. The new Virgin Atlantic cabin feels substantially richer in tone, with ‘The Loft’, which I will come to in Part 2, decorated in deep purples and golds. (Want to earn more Virgin Points? ©2021 Head for Points. How do BA American Express companion vouchers work? These seats have a slightly wider ottoman/foot-shelf, which creates a larger surface when in lie flat mode. Alternatively, the outstanding new ANA seat is apparently also available for licence according to discussions Rob had at the launch last week (see his article here) ….. if Virgin Atlantic chose that particular model it would almost certainly have the best business class hard product of any European airline. How does GHIC, the EHIC replacement EU travel insurance card, work? High walls, a fully closeable door, no ability to speak to anyone else. we didn’t get a red carpet welcome! The first is that a full width door would have meant the loss of some personal space and a smaller seat. The UK's biggest frequent flyer website uses cookies to improve your experience. Besides offering generally so… Among the 19 seats are three new suite styles with titles as intriguing as the ones given to the planes themselves: Love Suite, Freedom Suite, and Corner Suite. Click here for Part 2. 175 British Airways Executive Club questions answered, 2021 peak and off-peak Avios flight dates. Click here to read our detailed summary of all UK credit cards which earn Virgin Points. Its a price I imagine I’ll be willing to pay for the extra feeling of space it will provide over the more claustrophobic Cirrus efforts out there. Virgin Atlantic has unveiled its brand new Upper Class suite which will launch on the carrier’s A350-1000 aircraft this summer. For couples, this is a significant improvement over BA’s Club Suite. ©2021 Head for Points. ; Our stylish Clubhouses and lounges have been carefully designed to help you relax and unwind in the airport before you fly. Upper Class cabins offer roomy leather seats that double as sumptuous flat beds, ensuring you arrive refreshed and ready for anything. This move is a response to the engine issues that Virgin is having with its Boeing 787-9 Dreamliner aircraft. Is Hilton Honors the best hotel loyalty scheme? Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. Thankfully, Virgin Atlantic appears to be rectifying these problems as quickly as possible and the A350s should have different tray tables and other modifications by the end of this year. I mean that it only goes half-way across. Virgin Atlantic is receiving four new A350-1000 aircraft this … You will be able to pre-order pyjamas on night flights in your preferred size! Virgin Atlantic already has fleet-wide wi-fi so it is not surprising that these aircraft come fully equipped. This is part 2 of our review of the Upper Class Suite on the new Virgin Atlantic A350. Links on Head for Points may pay us an affiliate commission. However, unlike the new suites from British Airways, these will not be private, as the door only half closes. A list of partners is here. We’re the UK’s leading source of business travel, Avios, frequent flyer and hotel loyalty news. Both are in a 1-2-1 layout, both have an 18.5-inch IFE screen, and both have a privacy door (of sorts). On Monday 8 April 2019, Virgin Atlantic is expected to unveil its new Upper Class suite for its forthcoming Airbus A350-1000 aircraft. Wi-fi connectivity comes in at £20.99 for the entire flight although there are incremental packages starting at £2.99 for messaging. This is generally inline with the market, although Qatar Airways charges just $10 for its high speed ‘Super Wi-Fi’ on London-Doha and offers all passengers one hour for free. How is it possible that an airline equips two aircraft with new seats that then need to be changed/modified? The Virgin Atlantic suite design is new. It the price we ’ ll be paying to have more space open our! Flight review: Virgin Atlantic has today revealed the new Upper Class cabins have brand... Our A350 Upper Class Suite is angled towards the aisle, and these passengers are for. 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