Billing. The ITS Help Desk provides support for ITS services, operating systems, software applications, web-based computer systems, security, and much more (. The Systems & Platforms department provides computing environments that enhance the academic, administrative, teaching, and research functions of the University. These services are provided for internally developed and purchased software. NExTT Workshops. IAM solutions support user authentication, access rights, service profiles, password strength requirements and changes, and other processes that enable simpler sign-on for campus applications and services. This template includes instructions, boilerplate text, and fields. General Checklists. The Systems & Platforms department is committed to providing secure, reliable, cost-effective services using the most appropriate and efficient technological tools available. b. Faculty can use the facility on a walk-in basis or receive one-on-one consultation by appointment. The media lab offers specialized hardware and software for both Macintosh and Windows platforms. All communications infrastructure installed on campus must be in accordance with current campus standards and be approved and inspected by Telecommunication & Network Services. Telecommunication & Network Services provides consultation, training, and support upon request. ITIL V4 has moved from the Service Lifecycle concept to a more holistic approach that includes key concepts, the Four Dimensions Model and the Service Value System (SVS). Working with individual colleges, Instructional Services staff are available to assist instructors in building course websites, to provide consulting and training on ICON, and to integrate ICON with other information systems on campus (Registrar, Exam Services, Library), as well as with specialized collegiate applications. (Types of service include: single-line phone, multiple-line phone, cellular phone, local service only, restricted long distance service, unrestricted long distance service, authorization code required to activate phone service, etc.) Assign a mentor. Project MAUI consists of several project-centric work groups focused on either functional modules (Admissions, Student Records, Billing, or Degree Audit-transfer Articulation) or technical infrastructure. The group manages hundreds of terabytes of Fibre Channel and ATA disk capacity, Fibre Channel Storage Area Network fabrics based on Brocade switching hardware, EMC storage arrays, and Network Appliance storage systems. These services include the full spectrum of development activities (design, programming, implementation, and maintenance), database management and administration, information access, consulting, and project management. Database Checklists. Personal long-distance telephone and cellular phone policy. PURCHASE NOW. Throughout the year, Instructional Services sponsors half-day workshops, demonstrations, and seminars on specialized topics covering the latest tools and methods for teaching with technology. It is a concise communication tool contemplated to give assistance to users using a smart phone. Supported services include campus email, web services, the library online catalog system, VMware, the Red Hat Network Satellite patch and update distribution service, digital asset management, and the PeopleSoft financial and human resource applications. Provide identifying and descriptive information for all hardware and software components, including purpose/operation of each component and the amount of memory … The Enterprise Storage Team is responsible for maintaining the University's centralized storage infrastructure. Maintain consulting and media studios with on-site expertise in software applications and hardware. In this section we present the … If you want your employees to perform well you need to let them know what you expect. Large Systems. �����U�˱mͭ�>EqF���V�G%�,�ƶsm���v�+�+OxA}m�)�Xv�D�Mi�%�<=ws. The IAM infrastructure is an integrated system of policies, procedures, business rules, and technologies used to facilitate and control user access to critical online applications and resources while protecting confidential personal and business information from unauthorized users. Please contact them by phone to schedule an on-site visit or training session. The University encourages Faculty, Staff, Students, Visitors, Contractors & Vendors to exchange information using the Network while reserving the right to monitor, manage and control its use. It’s a kind of guidebook of how things are done in your business and inform people about the policies and procedures. The developer should note that: The group is responsible for monitoring the diverse systems and physical infrastructure of ITS computing and data storage facilities. 4 0 obj d. Enterprise Client Management. Telecommunication & Network Services is in the best position to coordinate and integrate the proposed products, services, and vendor relationships with existing campus telecommunication services. This includes a media lab exclusively for instructor and researcher use. c. Select software titles can be downloaded through the ITS Software download site (, d. Assistance in acquiring software through volume discounts and reviewing software licenses to ensure proper compliance is available through the Software Licensing Service (, e. Groupshare is a web-based file collaboration service that allows teams to share information, collaborate on documents, and more (. Please contact the director of Telecommunication & Network Services before negotiating with outside vendors. Each department has its own decision autonomy, budgets, and business plans, which guide its actions and decisions. Infrastructure. Digital video: DVD, streaming video, MPEG, Web technologies: Java server pages, web-based surveys, web-enabled databases, Networking: wireless, Internet2 applications, distributed network storage devices. %PDF-1.4 The Operations group is responsible for the scheduling, execution, examination, and dispersal of computer output. The group offers a wide range of services and support, as detailed below. Consultation and training. See the CIO website for links to these groups. Provide opportunities for faculty to learn about technology and its integration with teaching and research. a. Every computer consultant, every managed service provider, every technical consulting company – every successful business – needs SOPs! %äüöß Staff can offer assistance in any of the following areas: Development of instructional software applications; Web development (including web page design and online course development with ICON and other tools); Database development (including active web page creation); Assist instructors in building course-related websites. Collaborate with instructors to produce instructionally relevant electronic materials and tools. The Computer Operations and Data Center Management work group provides resources for day-to-day operation of the central University of Iowa computing systems, including Academic Computing and Administrative Computing. �#p�"6��[�"� Vg��B��Xz0��KNV�8�0f�$�B�F�I�:jKc4�0N�-Y�)&O~� mw*+Y�a�����4b\�s�����"��4��(XAbW�S�Y���yp�L"�S�oN�o���L�$�\Q- Our work helps our partners deliver information technology services to students, faculty, and staff of the University, and to external customers who are important to the University mission. Outline... Induct into company culture. Ad Hoc Workshops. The Campus Technology Services (CTS) department provides broad-based services to all campus users, as well as assistance to instructors and researchers who use technology. Information Technology Operations Manual SOP Origin Date: 05/21/2007 Modified Date: 5/13/2009 . x��]=h]���._�R�K�.U�T�A�0…�`.�0�*%!oa�Z‚����pdHB6�G��,D�)n�i��y3s�̹��Js�O�Ι�3�;w����h��@ �@ �@ �@ �@ �@ X 4�*��9ת1wkt1�J_�Ѷ����m��6Y�E�.ζdQ ���m�iW�ͳ�l��b;1�:s�����j6��� �n*��4)ʹ7]���ŸK�K2Nʢ�f�.����-i��*W��]k��l-k�zS�{2g���Z�4�~�� ���HA���żN�*�x���T����h��vS�{xO��ƋA1����� Instructional Services is responsible for the University's course management system, ICON (Iowa Courses Online). Models are available at the ITS Help Desk to try out before buying. Research Services is always looking at new technologies (such as collaborative tools and immersive environments) and new research applications of existing technologies, such as 3-D printing and high-performance networking. The group provides installation, configuration, and support of the operating environment, data repositories, transaction servers, and end user computing utilities and languages. Originally sold to franchises for over $3,000. Examples of related costs may include: acquisition, installation, and ongoing fees related to use of the equipment or services. Some of the typical things that can be done in the studio include the following: Digitize and edit photos, slides, audio, and video; Design and create media-based presentations, lectures, and course web pages; Use digital still and video cameras to create digital movies and animations; and. Outside vendors. Contacts, e.g., insurance company. a. Systems & Platforms (SPA) works in partnership with campus IT providers, especially IT departments, to provide for and sustain reliable, available, and responsive computing infrastructure. The Telecommunication & Network Services (TNS) department provides planning, development, implementation, and support of networking, data, video, cable television, and voice communications for the University main campus (except for the University of Iowa Hospitals & Clinics) and the UI Research Park. In addition to the one-on-one assistance provided through the consulting and media studios, Instructional Services also offers a variety of opportunities for faculty to learn about technology and teaching. Our staff is available for consultation regarding researchers' projects and actively collaborates by co-authoring papers and co-writing grant proposals. The Large Systems enterprise server provides services and support for personnel, student, and accounting information for the University. Research Services is developing local research computing infrastructures, including planning for or development of computational grids and high-performance computing resources, data management, visualization, remote instrumentation access, and collaborative tools. For more information on any of these services, please contact the SPA director. These include but are not limited to: local and long-distance service providers, contractors and consultants, and equipment vendors. The administrative systems supported by AIS encompass a diverse set of University functions such as academic and financial student records, library automation, central business office functions, human resources, payroll, and personnel services. Research Services works closely with other research facilities on campus to provide multidisciplinary support for researchers. The enterprise storage infrastructure supports many critical applications, including campus email, institutional databases, student records and registration systems, course management systems, library automation systems, VMware clusters, user and departmental file space, and research applications. Services include security patching, hardware, software updates, and communications. ITS provides computing facilities; administrative information systems; voice, data, and video communications networks and services; technological resources for teaching and research needs; Instructional Technology Centers (ITCs); and a variety of related services and support. For more information on any of these services, please contact Telecommunication & Network Services. All significant contracts for services provided by outside vendors should be coordinated with the director of Telecommunication & Network Services. The following list identifies some of the major areas for investigations and gives examples from recent projects. Creating your operations manual. Instructional Services also provides help in designing and creating digital media for instruction. 7) Once the download completes, unzip the file which will create a folder called client. Those which you would need to work with a product you’ve purchased. 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