:|. This process is to remove the bad code in the device. 4 Note that this community is supported by its members, not the Withings Support Team. I also tried reconnecting with my smartphone. Thank you very much for sharing this. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale. No way to get out of this loop. Note that this community is supported by its members, not the Withings Support Team. Charge the device for about three hours as the battery must be totally drained. There is a serious problem with my scales which are not that old and attempts to get the company to sort it are useless. Data about your body fat, bone mass and muscle mass is recorded and automatically syncs to the Health Mate app, so you can view your progress. A doctor must be consulted before making any decision regarding a change in diet or physical activity. Related to the video you sent. But I still cannot do a factory reset. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/articles/219053097, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Bluetooth button was working and not working depending on its mood. Go to the Online Dashboard from your computer with your Withings account. Select Configure a Wifi BodyScale WBS01. Support is here to help: http://bit.ly/WithSupportYT All I did was to push the button (long presses, short presses) and take out the battery and put it back again. Best smart scale for 2021: Withings, Fitbit, Garmin and Eufy, compared. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Tried everything listed on this forum and NOTHING WORKS!!! Display. It does not show anything on the screen. I hope it did not break because of all the tries. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Track weight and fitness with this Nokia Body Cardio Smart scale. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Why is that? (33) Price Match Guarantee. Do not use the scale on a wet floor or with wet feet; you risk slipping and falling. You should try resetting the scale. Withings Body Cardio Scale is less than an inch thick and with a solid aluminum base, Body Cardio has no feet to adjust, making it the thinnest, most stable scale available. The scale's screen will display the word "Factory", confirming the reset. Here the exact same issue. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Buy one at Withings: http://lon.tv/withings and use coupon code LON20 for 20% off until July 17. Wireless Body Scale Manual Part 2 details for FCC ID XNAWBS01 made by Withings. At this time, you can start the installation process for the Withings Body Cardio. However after one week, the scale is looped in the factory reset mode. There is something physical wrong with the device. Withings Body Cardio Scales, Broken with Factory Reset Loop 5. m.delattre January 16, 2019 19:29; Follow. I even deleted the old link I had between the scale and the app. I don’t know what is going on but since December 2019 my body cardio scales goes into factory reset loop and after at least ten attempts to reset I am fed up. I reset its wifi setting and your solution seems to be working well now. Just press long enough on the bottom button till you see a menu having 2-3 options like: MAC, Reset (I forgot the third). ...Still have questions? Thank you for using our new Customer Support forum and I am sorry to hear your scale is stuck in a factory reset loop. above solution did not work for me, Held button repeatedly for 20 seconds or linger. After trying to change somehow the connectivity details, I decided that the best option would be to do a factory reset. :(. The previous price was $149.95. No response from Withings support. , now factory reset of your phone and app but now it does not want start. 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