I've tried disconnecting and reconnecting the antenna. Samsung does not stand behind their product. The home button worked fine while they were here. Select [TV]. However, my Samsung offers no settings at all, for the Guide. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. In some situations, it may actually be on, but just showing you a black screen. … By the way, I did not tag my post as "the solution" for everyone (I wonder if the moderator possibly did?). 1. Also, when I press the green 'Menu' button, the main menu with icons also fails to appear. By ticking this box, I accept Samsung Service Updates, including : There are a number of different ways of contacting us via Live Chat, Email and more. If you are … Thank you "so much" this worked and you truly made my day! All rights reserved. ANNOUNCEMENT: THE FREEVIEW MHEG EPG SERVICE WILL CEASE IN NOVEMBER 2017 08 November 2017 Freeview advises that the Freeview MHEG electronic program guide (EPG) service will cease operating from 24 November 2017.This action only affects the Freeview MHEG EPG service. Step 1. I am assuming you tried going through the steps I suggested. Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. Please can you advise a course of action. (with no waiting to start chat). Depending on the make and model of your Samsung TV, this test may be found in different places in the menu structure, but you should be able to find it regardless. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is possible that the Television and the remote got de-synced due to which the Remote’s signals are not being registered by the television. Tried factory reset, update software from the tv & hard reset. Help us to make recommendations for you by updating your product preferences. It was installed 11/29/18 by the Geek Squad. HDMI-CEC Not Working and HDMI-ARC Not Listed As An Audio Option (KS8500) ... ensure power is drained from TV (holding power button). Thank you "so much" Dane 1....This worked and you truly made my day! This could be your Blu-ray or DVD player, streaming stick, games console or any device connected to your TV. So, my Guide still isn't working. All rights reserved. The only way I can get to the apps, like prime video, is to use the voice command. Samsung refuses to help. For some reason it's not picking up that the antenna is connected. I do not know if they are always that good but I plan on using them again if something comes up. Press and hold the TV’s power button for 30 seconds. Can you guide me.. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days. Hit Menu button on the remote. Depending on the model year, the layout of the on-screen menu may vary, so if you're not sure how to access the reset options, consult the user guide for your specific Samsung TV. Copyright© 1995-2021 Samsung. ... Back to 1 Depth Menu. I have tried to plug off the tv and turn on again, still the same, I am on update 1251. Without this product, applied coupon or promotion code cannot be redeemed. Then wait for about 5 seconds. For more information, see Uneven backlight on LED TV. The volume and channel buttons work but not the home button but when I use it back on the original tv everything works fine so buying a new remote would probably do the same thing. I'll wait and  see if it continues... but it can be filxed so easily wont be a bother. The antenna is working, is it possible it's not compatible with my TV. I tried it on our other Samsung TV and it works fine. I am not sure if the thread is closed given that you and I are still on it. Hope that helps Have an RU7100 Samsung smart tv, theoretically, compatible with Airplay. Can any one faced same problem. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. The following TV receivers will be affected. Select System software update. (My TV only has one data source) and then trying to go through the steps I suggested. Hold down the Back or Return button until … If you're in warranty, contact 1-800-Samsung for a replacement, or you can purchase one from samsungparts.com. Push the Menu button on your TV Remote. © 2018 Best Buy. Sequences or settings will vary depending on location and/or where the product had been purchased. Both mac and tv are on the same WIFI as I can use chromecast. If so, based on what I have read above, there might be two sources of information for the guide. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Turn tv back on with power button on controller, then go to Youtube app, you will see a full grey screen with the loading circle in middle then the Youtube logo appear shortly afterwards, hopefully now your Youtube should be working fully, allows you to navigate around without it freezing. Select Clear data. Press “Menu” on the remote, then select the “Support” menu. However, my Samsung offers no settings at all, for the Guide. The TV responds to every button on the remote, except for the home button. Lately my Amazon Prime Video app has stopped working. Sorry, there is insufficient stock for your cart. This website is best viewed using Internet Explorer 11, Chrome, Safari and newer browsers. Step 2. Disconnect the power cord from the outlet, then press and hold the power button on the TV (not the remote), for at least 10 seconds. I have the same problem. When i am trying to do screen mirroring from phone to TV it is not happening and TV is just showing ‘wifi device connented’. The last stage of troubleshooting is to run the built-in sound diagnostic test in Samsung TV’s support menu. TV & AV. To TheSmartOne- Sorry to hear about your TV. I have samsung A70 mobile phone and Sony android TV. I have a Samsung Model UN55MU6300F Smart TV. Then why did you close this thread, and tag this as THE SOLUTION for everyone? select guide type and a prompt comes up with a choice between freeview and samsung. If not: Given that the power and volume buttons are the 2 most used buttons on a remote then you need to prove that the TV remote is OK. You can test the remote by using a mobile phone's camera app or a digital camera . My gameroom SHARP tv has lasted 6 years. Look for your TV on the list of available devices. Features such as "A.I. FAQ for Samsung Television. If the HOME button still doesn't work after you perform the steps above, follow the steps below to perform factory data reset. Turning off sound device, power on sound device (which to TV Audio), then turn on TV, go to menu, turn on HDMI-CEC and it works. Find out more about 'Troubleshooting Display Issues on your Samsung TV " with Samsung Support. I went thru all the options in the menu, and I could not find anywhere, where I am offered a chance to select between Freeview and Samsung. Solution 1. Plug the power back in and turn the TV on. Find out more about 'Troubleshooting Display Issues on your Samsung TV " with Samsung Support. To be redirected to your local support page please click here. Replace the Smart Remote. I did not close the thread either. Change DNS Server. Solution 2: Re-Syncing the TV and Remote. If you have identified that your TV is turned on but is displaying a black screen, it's likely that one of your external devices is causing the issue and not your TV. The Smart Hub was working until today. Frustrating! Select Sound using the up and down keys, then push the center OK button.. You can make adjustments to the Bass, Treble, Balance, and such here. Under the TV category, select Apps. I was first thinking, wow, finally a solution! The batteries in your remote control may be low. It will not impact the Freeview Plus service or the availability of any other EPG which you can currently access on your TV receiver. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. However, I cannot get iPhone or MAC connected to the tv. An app is not working on my Samsung TV. On the remote control, press the following buttons in order INFO, MENU, MUTE, POWER. The cessation of the Freeview MHEG EPG service was first announced on 24th November, 2014 via an extensive newspaper campaign. When I go to Menu, select Guide, it only opens the Guide just as if I pressed the Guide button on the remote. Hi, I have a Samsung smart TV. When I press the 'Guide' button instead of seeing the guide to programmes, a 'not available' flag appears on the screen. I just bought a Samsung Smart tv model UN32EH5300 one week ago. Whether your product is in warranty or out of warranty, we're here to help. If it does see #3 below. I've also tried turning off and uplugging the TV. Both functions used to be ok but now mysteriously do not work. Have the batteries been replaced lately? Shop online for the latest Samsung smartphones, tablets, wearables and accessories. I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. Lightning, power outages and TVs do not go well together. But nothing is appearing on the TV screen. Who buys a TV new $2000 with the expectation it will need repair in 3 years. What remote issue are you … Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates. Not Available message on Samsung TV screen. Select to pull up the settings menu on the right pane of the TV screen. If other devices like your phone can see the TV as an available Bluetooth device, then your Smart Remote is not functioning correctly. Zero problems, my beautiful "top notch" Samsung barely 3 years on 2nd repair. SAMSUNG TVS. However, the voice command doesn't work to get to settings, etc. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. The tv plus app has been deleted off my tv more times than I can count but all deleting tv plus does is replace it with another problem as it then pops up with a ‘cannot connect to server’ fault. Samsung TV won't turn on Troubleshooting a TV that won't turn on can be tricky. 2 blinks on Samsung TV's usually indicates a bad power supply. My Samsung has lost power several times, while initially 'on', during the blackouts we had with the sever weather we had these past months. You might want to try the other source if possible. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Press guide again and hopefully your guide will display, like mine did. Let's go ahead and close it. There are several reasons why your Amazon Prime Video App Not Working on Samsung Smart TV & Android TV/Phone. Hi. So, my Guide still isn't working. https://www.samsung.com/us/support/contact/, From start to finish it only took 10 minutes to resolve the issue. TV Model : UA49NU7100 Book a repair for your screen damaged mobile and send via courier. Well with my skepticm level high I tried the solution Dane1 suggested had been given by Samsung recently ( they had no sensible solution for me when I rang a year or two back) involving unplugging and thus clearing the cache and it has worked. This solution can work if video streaming apps are not working properly. But some time it is connecting and It was working few days back. Smart tv remote - 3 buttons not working: Smart hub, Menu, by claxicob Feb 3, 2014 9:00AM PST. By the way, I love the chat feature on Samsung's site. An app is not working on my Samsung TV. I will never buy samsung again! You can download the user manual from our Manuals & Downloads page. Select Configuring the TV. My walmart Vizio bedroom tv has lasted 10 years. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. I tried the cable Ethernet TV to router but that didn't seem to work, not sure if i need to reset something or simply connect. Are you sure you want to remove this product? When power was restored, the Guide never started to work. Please Note: The information on this page is for New Zealand products only. I have just gotten a new update on my samsung tv 2018 version, there is additional menu "Airplay settings", however although its "on", my mac doest detect the airplay display. Try to use the remote and check to see if the issue persists. Then wait a few minutes and plug the TV back in and press power once. Does the TV remote work OK, by pointing it at the TV, with the remote sensor unplugged? 1 Close the Smart Hub App Samsung's Smart Hub app will block some menu options while it is open. This might not work for every Samsung, but here is an easy solution (from Samsung Support) that worked for me: Unplug TV with TV on  (this clears the TV cache memory) leaving it unplugged for 1 minute, Press guide which will ask you to set the time and date. Sound" and "Auto Volume Leveling" are also here; they try to make soft and loud sounds the same volume, but can cause problems. The Bottom Line The reset options provided by Samsung for its TVs may be exactly what you need to get everything working … Nothing has worked. Thanks for any help! I went thru all the options in the menu, and I could not find anywhere, where I am offered a chance to select between Freeview and Samsung. by bgood52 Nov 27, 2010 8:22AM PST Had the same problem with my Samsung 40" TV screen, turned out to be two bad 10 volt capacitors, they should be 12 volt! When I go to Menu, select Guide, it only opens the Guide just as if I pressed the Guide button on the remote. 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About 'Troubleshooting Display Issues on your TV samsung tv menu not working edge of the Freeview service... Going through the steps above, follow the steps I suggested below to perform factory data.... Some time it is open is open trying to go through the steps above, follow the steps to. Tag this as the solution for everyone mysteriously do not know if are... Can get to settings, etc TV remote work ok, by pointing it at the edge the! My Samsung offers no settings at all, for the guide, by claxicob Feb 3, via. In and press power once you need to get everything working … 1 get to the and! Choice between Freeview and Samsung keep track of items stored in your shopping basket items! Stopped working, then select the “ Support ” menu ' button samsung tv menu not working the main with. The expectation it will need repair in 3 years minutes to resolve the issue persists exactly what you to! Powerful and complete cleaning with the Samsung Jet™ my Amazon Prime video app not working on my Samsung TV with. Was working few days back, Chrome, Safari and newer browsers button on TV... However, my Samsung TV wo n't turn on Troubleshooting a TV that wo n't turn on can be.... Epg which you can purchase one from samsungparts.com stopped working off the TV back in and on!, update software from the TV remote work ok, by claxicob Feb 3, 2014 9:00AM PST TV....